Refund Policy

This policy explains when Quantum S2 Ltd ("we", "us") refunds payments for Quantum-NoteMaster. It is part of our Terms of Use. Nothing in it limits any refund you are entitled to by law.

1. How plans are paid

Monthly plans (Starter, Pro and Business) are paid in advance through Paystack. Each payment covers 30 days. Paying again before the end adds 30 days on top. The free trial needs no card and is never charged.

2. Cancelling

You can cancel at any time. You keep your plan until the end of the time you have already paid for (the paid-until date), and then the workspace moves to the Free plan. Cancelling stops future renewals; it does not refund the current period by itself, except as described below.

3. When you can get a refund

• New plan, within 7 days: you get a full refund on request within 7 days of the first payment for a plan, if fewer than 30 minutes were transcribed in the workspace during that time.
• Top-ups (pay as you go and extra minutes): the unused part of a top-up is refundable on request within 30 days of the top-up.
• Duplicate or mistaken charges: if you were charged twice, or charged for something you did not ask for, we always refund it.

Outside these cases, payments for time already started are not refundable, but you keep using what you paid for until it ends.

4. What happens after a refund

• A refunded plan payment ends the paid time it bought. If no other paid time is left, the workspace moves to the Free plan.
• A refunded top-up is taken off the workspace balance.
• Your transcripts, notes and recordings are not deleted by a refund.

5. How refunds are paid

Refunds go back to the original payment method (card, bank account or other method) through Paystack, in naira (NGN), for the amount you paid. They usually take 5–10 working days to appear, depending on your bank. If your bank converted the payment from another currency, the amount you get back may differ slightly because of exchange rates and bank fees we do not control.

6. How to ask for a refund

Email support@quantum-notemaster.com from the email address on your account, with the Paystack payment reference (it is in your payment receipt email) and the reason.

Contact

Quantum S2 Ltd (Quantum-NoteMaster): support@quantum-notemaster.com. See also our Privacy Policy and Pricing.

Last updated: 17 October 2026